Returns & Exchanges

At Klei Merch Shop, we want you to love your fashion finds, which is why we offer a 30-day window for returns or exchanges on all unworn items with original tags attached. Our goal is to ensure you feel confident and stylish in every piece you purchase from our collection.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Securely pack the items in their original packaging, ensuring all garment tags are intact and including the provided packing slip.

• 3.
  Ship It Back

  Affix the prepaid shipping label to your package and drop it off at any authorized carrier location within 7 days of your request.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, we will process your refund or ship your exchange within 5-7 business days.